Refund policy

Change of mind
As our dates are fresh produce, we can’t accept returns or offer refunds if you change your mind.

Damaged, spoiled or incorrect orders
If your order arrives damaged or spoiled, isn’t what you ordered, or doesn’t arrive, please email sales@desertfruitcompany.com.au as soon as possible. Include your order number and a photo where you can. We’ll arrange a replacement or a refund. There’s no need to send the dates back.

Cancellations
If you need to cancel before your order has been dispatched, email sales@desertfruitcompany.com.au and we’ll refund you in full.

How refunds are paid
Refunds go back to your original payment method within 10 business days of being approved.

Your rights
This policy doesn’t limit your rights under the Australian Consumer Law.