Shipping policy

Where we ship
We ship our dates Australia-wide. Our farm has fruit fly free status, so we can send to every state and territory.

When we ship
Dates are a seasonal crop. Depending on the weather, our harvest runs from February to May, and each variety ships once it has been picked, graded and packed. Outside the season, products may show as sold out until the next harvest.

Dispatch and delivery
As we’re a remote farm, orders are dispatched within 5 business days of packing. We ship with Australia Post, and delivery usually takes around 5 business days. Remote areas may take longer.

Shipping costs
Shipping is calculated at checkout based on your delivery address.

Local pickup
Central Australian customers can choose Local Pickup at checkout. We’ll email you when your order is ready, with the pickup location and times.

Fresh produce
Our dates are packed in our on-site cool room and shipped fresh. When your box arrives, please store the dates as described on the product page. Please give a delivery address where the box won’t be left sitting in the sun.

Incorrect addresses
Please check your delivery address at checkout. If a parcel is returned because of an incorrect address, we may need to charge for re-sending it.

Damaged or missing parcels
If your order arrives damaged or doesn’t arrive, please see our Refund policy or email sales@desertfruitcompany.com.au.